FAQ

Can I be seen even if my Family Physician is not available?

If your family physician or practitioner is away and you have an urgent concern that cannot wait until he or she is available, you may schedule an appointment with another available physician or Nurse Practitioner who is covering for your physician.

What do I do when the Family Physician Office is closed?

• Walk in clinic
• Emergency room
• 811 Helpline

What do I need to know about Health Cards?

You may be asked to present your Health Card at each visit to ensure your coverage is current. If your card is not current you will be asked to call the Ministry of Health number on the back of your health card and update your information to re-activate your coverage.

What is a Nurse Practitioner?

A nurse practitioner (NP) is a registered nurse with advanced university education who provides personalized, quality health care to patients. They provide a full range of health care services to individuals, families and communities in a variety of settings including hospitals and community-based clinics in cities and smaller towns. They work in partnership with physicians, nurses and other health care professionals such as social workers, mental health professionals and pharmacists to keep you, your family and your community well.

What does a Nurse Practitioner do?

A nurse practitioner provides care to patients of all ages with a focus on preventing disease, promoting good health and curing illness. We are part of your health care team. We play an important role in helping you to maintain a healthy, active lifestyle, and to understand and/or treat your illness. We also work with your community to promote good health and prevent disease. As a member of your health care team, we offer a variety of health care services including the ability to:

• diagnose and treat illness and/or injuries,
• perform physical check-ups,
• order and interpret diagnostic tests,
• write prescriptions,
• provide counselling and education,
• provide supportive care through illness,
• provide treatments and/or procedures, and
• make referrals to family physicians, specialists and other health professionals

How do I find a Family Physician?

For patients who do not have a Family Physician you can ask if a physician at the CHC is accepting new clients at the moment and request an appointment.  If we are not able to accommodate your request you can refer to the SHA website Prince Albert Region – Finding a Doctor taking New Patients,

link:  http://paphr.ca/patients/patients-families/doctors-taking-new-patients

Where do I park and what is the cost?

There is city metered parking along both sides of 8th street which is directly in front of the health centre. There’s also a parking lot directly south of the health centre that has 5-hour metered parking.

When does the lab open?

The lab is open Monday to Friday (excluding stat holidays) from 8:00am to 4:30pm including the lunch hour.

What is the telephone and fax numbers of the Cooperative Health Centre? 

Prince Albert Co-operative Health Centre:

(306) 763-6464

(306) 763-2101

Canwood Health Centre

(306) 468-2400

(306) 468-2373

What are your hours of service?

Monday to Friday, 8 a.m.-4:30 p.m.

How do I make an appointment?

To make an appointment call the Health Centre between 8:00 am and 5:00 pm and speak to one of our professional dedicated receptionists.

What should I do if I can’t attend an appointment?

If you cannot attend an appointment please let us know as soon as possible as your appointment can then be given to someone else.

How do I make a complaint?

Please fill out our General Inquiry Form or Member Feedback Form.

What do I do if I am running late for my appointment?

If you are more than 15 minutes late for your scheduled appointment time, we will ask you to reschedule, to avoid making patients wait who have arrived on time. Occasionally, your doctor may still be able to see you, so feel free to call or check in with the front desk if you are running late.

How are residents supervised?

Residents are supervised by physicians, who are also called preceptors. Every visit you have with a resident is reviewed by your family physician who is the preceptor. At times, this may mean that the resident will see you along with your own doctor. If not, the details of your care will be discussed with the preceptor at the time of your visit in a separate room. This ensures that you get the very best care.

What is a medical student?

A medical student is someone who is currently attending medical school and is not yet a doctor. Medical students are not able to diagnose or treat patients on their own.